OAE-395 COMP PARTNER PGM 2YR Q&A

Question 1

What is an OAE hearing screener? View answer

Question 2

What is a normal OAE result? View answer

Question 3

Where can I find more information about the return process for this product?

Answer:

For detailed information about the return policy and process, customers are directed to refer to the general return policy page. Having access to a comprehensive policy document is valuable because it allows you to understand all aspects of returns before making a purchase.

Question 4

Can this service agreement be used with the Welch Allyn 39500 Otoacoustic Emission (OAE) Hearing Screener?

Answer:

Yes, this agreement is designed for use with the Welch Allyn 39500 Otoacoustic Emission (OAE) Hearing Screener. Compatibility with this specific model guarantees that you receive targeted support for both hardware and software unique to this device.

Question 5

Is the service agreement compatible with the Early Intervention Combo Kit 1 - Spot Vision Screener & 39500 OAE Screener?

Answer:

Yes, this agreement can be used with the Early Intervention Combo Kit 1, which includes the Spot Vision Screener and the 39500 OAE Screener. This broad compatibility is valuable for facilities using multiple diagnostic tools, ensuring comprehensive support.

Question 6

Are custom or specially ordered products eligible for cancellation or return?

Answer:

Custom-made or specially ordered products are non-cancellable and cannot be returned once production has begun. This policy is important to note because it protects the manufacturer from losses on personalized products and helps customers understand the finality of custom orders, which may impact purchasing decisions.

Question 7

Is this product available for shipment to all customers?

Answer:

This product is available for shipment exclusively to medical or educational facilities within the United States. Restricting availability to these facilities helps ensure the product is used in professional environments where proper support and compliance with regulations are critical.

Question 8

How long does the partnership program last?

Answer:

The partnership program included with this product lasts for 2 years. A two-year coverage period provides extended protection and support, reducing the risk of unexpected costs and downtime during that time.

Question 9

What kind of service agreement is included with this product?

Answer:

This product comes with a Comprehensive Partnership Service Agreement that covers both hardware (HW) and software (SW) support for 2 years. HW stands for hardware, referring to the physical components, while SW stands for software, referring to the programs and operating information. This agreement ensures peace of mind by providing technical support and coverage for any issues that may arise with either the hardware or software, which is especially valuable for medical and educational facilities relying on consistent functionality.

OAE-395 COMP PARTNER PGM 2YR Q&A

Activity timeframe

Where can I find more information about the return process for this product?

Can this service agreement be used with the Welch Allyn 39500 Otoacoustic Emission (OAE) Hearing Screener?

Is the service agreement compatible with the Early Intervention Combo Kit 1 - Spot Vision Screener & 39500 OAE Screener?

Are custom or specially ordered products eligible for cancellation or return?

Is this product available for shipment to all customers?

How long does the partnership program last?

What kind of service agreement is included with this product?

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